Hundreds of messages. Four channels.
WhatsApp, Telegram, e-mail, your website: requests come from everywhere, at all hours. Who answers whom?
NewYour AI agent now connects to your APIs
Solve your customers’ requests before they even wait
Yris, Shortext’s AI agent, answers on WhatsApp, looks up your systems, opens tickets and hands over to your team when needed. One inbox for everything else.
Approved Meta Tech Provider
Official WhatsApp Business API
One place for
WhatsApp
Telegram
E-mail
Web widget
They already trust Shortext with their customer service, from e-commerce to fintech and healthcare
How it works
From the first message to the last reply
Scroll down: here is the path of a message through Shortext, from its arrival to an empty inbox.
One inbox, and everything is in order.
Every message lands in the same inbox, with its channel, its subject and its priority. The noise becomes a list.
Yris answers, and acts.
The AI agent looks up your tools and solves most requests in seconds. A delicate case goes to your team, with its summary.
What takes time becomes a ticket.
Priority, owner, deadline: the request moves across the board until it is solved, in front of the whole team.
No one is forgotten.
A customer stops replying? The reminder goes out on its own at the right time, and the conversation picks up again.
Zero messages waiting.
Your customers have their answer, your team stays in control. That’s Shortext.
Try it free
One platform
One platform, many ways to improve your support
Whether you handle 100 conversations a day or 10,000, every Shortext module saves time. Together, they transform your support.
Search…
A
Awa Ngono
Deliver it tomorrow please
WhatsApp
J
Jean Mballa
The promo code doesn’t work
Telegram
F
Fatou Diallo
November invoice
E-mail
P
Paul Essomba
Do you deliver to Yaoundé?
Web widget
Awa Ngono Yris · AI agent
Hello, has my order #2487 arrived?
Yes Awa, it has been waiting for you at the Akwa branch since 9:15 am. Shall I have it delivered?
Deliver it tomorrow please
Delivery scheduled for tomorrow 9 am
Reply or let Yris carry on… Send
“My card was charged twice this morning.”
Intent recognised: payment dispute
Tool called
GET /transactions?client=AW-118Two charges of 3,000 FCFA found at 8:02 am
Opening a refund request…
I can see both charges. I’m opening a refund for the second one, you’ll get a confirmation within 48 hours.
Allowed operations:
Read transactions
Open a dispute
Refund on its own
New message from Awa NgonoWhatsApp · “Deliver it tomorrow please” · just now
Ticket STT-8F21 overdueResponse time exceeded by 12 min · high priority
“Back to school” campaign finished1,240 messages delivered · 318 replies
In the app, by e-mail, on WhatsApp or Telegram
Conversations2,418↑ 12% over 30 days
Solved by Yris1,507without a human agent
First reply38 son average
Conversations per day
YrisTeam
Mon
Tue
Wed
Thu
Fri
Sat
Sun
curl -X POST https://shortext.ny-corp.io/api/messages/send \ -H "Authorization: Bearer $SHORTEXT_KEY" \ -d '{ "channel": "whatsapp", "from": "237657482849", "contact": { "phone": "+2376XXXXXXXX" }, "message": { "type": "template", "content": { "template_name": "order_shipped", "language": "en" } } }' # 200: the stored message is returned
Webhooks · API keys per agent · Read the documentation →
Y
Yris hands over to ClaudeUnhappy customer detected · history and summary passed on
C
Your start with the Shortext team
Connecting your WhatsApp Business number
Writing the knowledge base with you
Plugging in your first business tools
Training your agents on the inbox
Live
652,163
Messages exchanged
268,263
Conversations
53,678
Contacts
6,756
Tickets
Bonjour, ma commande est partie ?
¡Hola! ¿En qué puedo ayudarte?
مرحبا، كيف يمكنني المساعدة؟
Language detected automatically
Everywhere, in their language
Get closer to your customers
Customers all over the world? Shortext talks to them where they already are: WhatsApp, Telegram, your website or their inbox. Yris answers in the customer’s language, around the clock, whatever the time zone.
24/7even on public holidays
4 channelsin a single inbox
Connected AI agent
Turn WhatsApp into an assistant that takes action
Knowing the price is not knowing the order. Yris relies on your knowledge base, then queries your systems to give the real answer, and acts when you allow it.
Answers in seconds, day and night.
Your know-how: documents, FAQ, your brand’s tone.
Your tools: API, CRM, ERP, parcel tracking, payment.
Human relay as soon as a case falls outside the frame.
Pharma Dream
Do you have Doliprane 1000 in Bastos?
stock · Bastos pharmacy
Yes, 14 boxes. Shall I put one aside for you?
Yes thanks
It’s reserved until 6 pm ✓
Ready in an afternoon
01
Connect your number
Meta embedded signup, without leaving Shortext.
02
Feed Yris
Your documents and standard answers become its knowledge base.
03
Plug in your tools
Declare the operations it is allowed to call.
04
Let it work
Your team takes over whenever it wants.
Frequently asked questions
Yris answers from your knowledge base. Connected to your tools, it looks up your data and performs the operations you have allowed. You can also schedule messages triggered by your business events.
The WhatsApp number connects in a few minutes through Meta’s embedded signup. The agent answers as soon as its knowledge base is filled in.
For the agent to take action, yes: it only calls the operations you expose and allow. Without an API, it already answers from your content.
No. It absorbs repetitive requests and passes delicate cases to a human agent, with the history and a summary.
WhatsApp, Telegram, e-mail and your website’s chat widget, together in a single inbox.
Your conversations stay in your Shortext space, accessible to your team only. Write to us for the details of hosting and retention.
Your first agent answers tonight
Create your account, connect your number and let Yris take the first conversations.
